Refund Policy

At AquaGleam, your satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide a receipt or proof of purchase.

Non-Refundable Items

The following items are not eligible for a refund:

• Items that have been used or damaged after delivery.
• Sale or clearance items.
• Gift cards.

How to Request a Refund

To initiate a refund, please contact us at support@AquaGleam.store with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will respond within 2–3 business days with instructions on how to proceed.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, AquaGleam will cover the return shipping.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@AquaGleam.store.